have been a CLEAR member for ~ 7 years. During this long time period, I have agreed to pay an individual membership. I believe the current 1-year annual membership rate is $79 (although it’s possible that it was higher or lower in previous years). I recently discovered that CLEAR has been billing me for multiple membership (TWO separate memberships), just because I happen to have 2 different email accounts. Imagine if every company started double- or triple-billing every customer who has more than one separate email account! Most upsetting, I learned that CLEAR has been billing me for a “Family” membership rate, a more expensive membership type that I never signed up for and NEVER agreed to. The Family membership rate was $279 in 2019, and now it’s $252 in 2020 (slightly lower). So, in addition to charging me on 1 credit card for the $79 indivdual rate (which is OK), they have been separately charging me those rates that are 3 or 3.5 times HIGHER for the so-called “Family Rate,” which I never ever agreed to. I just spoke to a Customer Service person. I asked him the questions of (1) how they could be billing me on 2 different credit cards a the same time for just one membership? and (2) how they could bill me for the much higher ($279 or $252) “Family membership” if I never agreed to it. He had no clear answer for either question. I have noticed, over the past few years, that CLEAR likes to send emails to you offering to give you 3 free “trial membership” for 3-months each that you can forward onto friends or family members. Last year, I did exactly that with some family members (e.g., I forwarded the 3-month ‘free” trial to them). I don’t even know that the family members ever bothered to use it. However, the Customer Service rep now tells me that, because they have my brother’s name and sister’s name in their files, that’s why I am being billed at the Family Membership rate of $279. I repeat that I NEVER agreed to pay this much higher membership rate, and I don’t even know whether my family members bothered to use the 3-month free trials that I invited them to use. At this point, CLEAR has ripped me of for $531 (at least during the past 13 months). Now I have to look back to my older credit card statements to see if they also ran the same “scam” on me before 2019.

I canceled my membership and called to see if I could confirm with someone that everything was set and my membership was over. I got no response, left my phone number to get a call back when an agent was available. Nothing. Surely enough, the day my trial period was supposed to end, I get charged $179 for a service I had already cancelled. I am very upset, to say the least. Moreover, I’ve been trying to contact them via chat on their website, phone number, and literally every email they have listed. Crickets. No response whatsoever in the last 48 hours.

Get TSA Pre Check. They at least have better customer service, charge like 85 bucks for 5 years, and will save you just as much time.